Advanced Acupuncture Christchurch
At Advanced Acupuncture Christchurch, we are committed to providing professional, safe, and effective acupuncture care. We value your feedback and take every concern seriously, as it helps us maintain and improve the quality of our services.
If you are dissatisfied with any aspect of your treatment or experience at our clinic, we encourage you to contact us directly so we can address your concern promptly and fairly.
How to Make a Complaint
All complaints must be submitted only via email.
Please send your complaint to:
renzeng@hotmail.com
When sending your complaint, please include:
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Your full name and contact details
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The date and location of your appointment
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The name of your practitioner (if applicable)
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A clear description of your concern
Providing these details helps us investigate and respond efficiently.
What Happens Next
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Acknowledgement
We will acknowledge your email within three (3) working days of receiving it. -
Investigation
Your complaint will be reviewed by Adam Ren, who may contact you for further details or clarification if necessary. -
Response
A written response will be provided within 20 working days. If additional time is required, you will be informed of the reason and expected timeframe.
Confidentiality
All complaints are handled with strict confidentiality. Information you provide will only be shared with those directly involved in the review and resolution process. Your privacy will always be respected.
Further Assistance
If you are not satisfied with the outcome of your complaint, you may seek independent advice or lodge a complaint with:
CMC = Chinese Medicine Council — it likely refers to the Chinese Medicine Council of New Zealand, which regulates practitioners of acupuncture and traditional Chinese medicine.
Website: https://www.chinesemedicinecouncil.org.nz/- Please check if its open from NZ
HDC = Health and Disability Commissioner — this is the official New Zealand government agency where patients can lodge complaints about healthcare or disability services.
Website: https://www.hdc.org.nz
No Impact on Care
Submitting a complaint will not affect your ability to receive future treatment or the quality of care you receive from our clinic. We welcome feedback as an opportunity to learn and continually improve our services.
Contact for Complaints
renzeng@hotmail.com
Advanced Acupuncture Christchurch
Christchurch, New Zealand